USA800 Contact Center Outsourcing Company
In The Words Of Our Partners

TESTIMONIALS

"Over the past 3 years, USA800 has been an important partner as we strive to offer greater value to our customers.   We are looking forward to working with them to deliver the best customer experience possible."

Chief Executive Officer, Hickory Farms
(Catalog / Retail)

"As we throw different challenges out, they take those on. In most cases they have succeeded. If they haven't succeeded, then they have gone back and retooled and made the changes that were needed. They invest the time needed to manage our program and involve senior management in solutions development. They are outstanding to work with."

Cricket Wireless
(Communications)

"USA800 has been a valued partner, especially during our busiest part of the year - the Medicare annual enrollment period. We have found their agents and management staff to be responsive, prepared and member-friendly."

Chief Marketing Officer, People's Health
(Healthcare / Insurance)

"Sales experience, tailored training, and quality are keys to SunSetter's growth in the seasonal consumer products market. We recently extended our agreement with USA800 to provide both Sales and Customer Service support for SunSetter. The primary reason to outsource to USA800 was that it allowed my staff to continue to focus on growing and improving our business while USA800 maintained the high service levels our customers expect."

VP of Customer Service, SunSetter Awnings
(Consumer Products, Direct Response)

“USA800 has been a trusted partner of ours for over six years and is consistently able to meet our performance expectations in a full service outsourcing model. Having recently added chat to our email and phone volume, USA800’s flexibility in providing the service levels we aspire towards at a reasonable cost has reinforced  their abilities as a valued  business partner”

VP of Customer Service, SunSetter Awnings
(Consumer Products)

"Utilizing USA800 as our partner call center allows us to handle our catalog call volume effectively and decreases our need to hire internally for our highly seasonal business.  The partnership has helped us maintain our staffing budget and provides us with a flexible infrastructure for our year-round business. The service USA800 provides for Brookstone is seamless to our customers."

Director, Customer Contact Center, Brookstone Catalog
(Catalog / On-Line Retail)

"J.Jill's successful 6-year partnership with USA800 has allowed us to successfully manage hourly service levels, reduce customer hold time, provide 24x7x365 coverage, and reduce labor costs. The USA800 team has enthusiastically demonstrated a willingness to meet or exceed J.Jill's expectations. It is vital that our customer always receives the consistent, exceptional service she looks forward to when calling to place an order with J.Jill.  Through consistent, timely communication and training, callers shopping with a USA800 representative receive the same great service they anticipate and expect from a J.Jill representative."

VP of Customer Service, The J. Jill Group
(Catalog / On-line Retail)

"Health Alliance Medicare has partnered with USA800 for the past several years. Their services allowed our internal employees to concentrate on other duties. Their attention to detail and their flexibility definitely sets them apart. USA800 really wants us to succeed."

Director of Medicare, Health Alliance
(Healthcare)

"We are more efficient now with USA800 than we have ever been with our systems. We have their support 24/7.”

Director of Customer Service, Westwood / Alta Colleges
(Education)

"Lincoln Educational Services relies on USA800 to manage all consumer contacts to our direct marketing program.  They are able to quickly implement the numerous changes we make in our program and manage a complex back end lead and reporting system.  The ability of USA800 agents to provide detailed information to our callers and deliver high conversion rates made our decision to renew our original contract very easy."

Director of Marketing,  Lincoln Educational Services
(Education)

“USA800 has been a great outsource partner for Carus Publishing Co. The account managers, trainers and monitors as well as the command center have been responsive to our needs; especially during last year’s system conversion. USA800 continually looks for ways to improve communication to their advocates and give our customers a pleasant shopping experience. A standing ovation to the entire team at USA800.”

Call Center Manager, Carus Publishing
(Publishing)

"Through our partnerships with USA800 we have developed a way for all potential Chicago visitors to plan their trips and receive timely travel information. USA800 has greatly enhanced the success of Chicago's marketing campaigns and we consider them an extension of the Bureau"

President & CEO, Chicago Convention & Tourism Bureau
(Tourism & Hospitality)

"USA800's team has made working on the New York City Public School's account a complete delight. Not only are they professional and reliable, but they were the key to making this integrated campaign a success.”

TBWA/CHIAT/DAY, Interactive Media Analyst
(Advertising/Direct Response)

"Outsourcing our inquiries, fulfillment and reservations through USA800 has assured us that our customers are receiving our information in an efficient and timely matter, which has resulted in our staff being able to better focus on the promotion of our destination. The increased distribution, marketing partnerships, and visitor tracking have helped us target and attract more visitors to the Bloomington Minnesota Area."

CEO, Bloomington CVB/Mall of America
(Tourism & Hospitality)

"USA800 is a trusted partner for Draft.  We use their services for multiple projects because we can be sure that they will deliver the program results our clients require.  Their professional and pro-active project management practices greatly reduces the time our staff spends in oversight.  Their flexibility and fast implementation of program changes makes it possible for us to offer numerous program options to our clients."

Vice President, Draft Worldwide
(Advertising/Direct Marketing)

 

Call Center Testimonials

OUR CLIENTS

Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients

EMPLOYEE OWNERSHIP

RESOURCES

Visit our resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.


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