USA800 Contact Center Outsourcing Company
Our Strength Lies With Our Owners

CURRENT OPENINGS

Training Designer/Developer - Raytown

Role: Training Designer/Developer
Duration: Permanent
Location: Raytown, MO
 

Description: Responsible for developing training curricula with an emphasis on client information and professional expectations for call center employees which include operations, technology, selling messages and tools, etc.

  • Must Have – Proficient knowledge of MS Office – Work, Excel and Powerpoint.
  • Prefer To Have – Previous business or technical writing experience with an emphasis on adult learning techniques and business requirements.
  • Nice To Have – Previous call center sales or customer service experience.
 

Click Here For Job Description



Sales Readiness Manager - Raytown

Role: Sales Readiness Manager
Duration: Permanent
Location: Raytown, MO
 

Description: Effectively manage a team of Supervisors handling Cricket Wireless sales calls. Must be self-directed and able to work with little supervision, while possessing a strong desire to solve customer issues efficiently.

  • Must Have – High School diploma. Previous Sales experience. Previous supervisory experience. Proficiency using a standard computer system, including internet. Effectively maneuver through various computer and web based applications. Flexibility with schedule and job duties.
  • Prefer To Have – Continued education; associates/BA degree.
  • Nice To Have – Previous Call Center experience.
 

Click Here For Job Description



National Account Manager - Raytown

Role: National Account Manager
Duration: Permanent
Location: Raytown, MO
 

Description: The National Account Manager is responsible for relationship management, program execution, and service optimization for USA 800’s clients. Serves as the single point of contact for the client and internally for the respective clients, and works across the organization to ensure the client’s business objectives are understood and being executed upon. The National Account Manager provides proactive advice to clients regarding services and performance. This position requires very strong relationship management, communication, project management, analysis and solution development skills.

Click Here For Job Description



Customer Advocate - Raytown

Role: Customer Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Customer Advocate - St. Joseph

Role: Customer Advocate 3rd Shift
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Customer Advocate - Halstead

Role: Customer Advocate
Duration: Permanent
Location: Halstead, KS
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Bilingual Customer Advocate - Raytown

Role: Bilingual Customer Service Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Inbound Insurance Advocate - Raytown

Role: Inbound Insurance Customer Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: Take inbound inquiries from insurance policy holders for both business and personal lines while effectively maneuvering through scripting and various computer and web based applications. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Insurance background. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Bilingual Customer Advocate - St. Joseph

Role: Bilingual Customer Service Advocate
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Supervisor - Raytown

Role: Supervisor
Duration: Permanent
Location: Raytown, MO
 

Description: Effectively supervise team of Advocates taking inbound inquiries from multiple business lines. Must be self directed and able to work with little supervision, while possessing a strong desire to solve customer issues efficiently.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through various computer and web based applications. Flexibility with schedule and job duties
  • Prefer To Have – Previous Call Center / Customer Service / Sales experience
  • Nice To Have – Previous Supervisory experience
 

Click Here For Job Description



Supervisor - St. Joseph

Role: Supervisor
Duration: Permanent
Location: St. Joseph, MO
 

Description: Effectively supervise team of Advocates taking inbound inquiries from multiple business lines. Must be self directed and able to work with little supervision, while possessing a strong desire to solve customer issues efficiently.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through various computer and web based applications. Flexibility with schedule and job duties
  • Prefer To Have – Previous Call Center / Customer Service / Sales experience
  • Nice To Have – Previous Supervisory experience
 

Click Here For Job Description



OUR CLIENTS

Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients

EMPLOYEE OWNERSHIP

RESOURCES

Visit our resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.


com