"J.Jill's successful 6-year partnership with USA800 has allowed us to successfully manage hourly service levels, reduce customer hold time, provide 24x7x365 coverage, and reduce labor costs. The USA800 team has enthusiastically demonstrated a willingness to meet or exceed J.Jill's expectations. It is vital that our customer always receives the consistent, exceptional service she looks forward to when calling to place an order with J.Jill. Through consistent, timely communication and training, callers shopping with a USA800 representative receive the same great service they anticipate and expect from a J.Jill representative."
Vice President of Customer Service
The J. Jill Group