The collective experience, knowledge, and competency, gained over our 35+ year history
, translates into call center solutions that deliver the best possible customer experience.
When partners entrust a part of their business and their reputation to us by outsourcing call center services, we don’t take it lightly. We understand they expect us to be knowledgeable and highly skilled in what we have committed to deliver. USA800 is committed to attracting and retaining key talent
from diverse call center backgrounds, creating a competitive environment based on teamwork and innovation, and instilling a customer-centric focus amongst its employee-owners.
The way we harness, manage, and direct our experience permeates our entire organization and is firmly rooted in our core culture and behavior as a company. Our ability to capitalize on our knowledge is fundamental to how we:
- Relate and align our work with the business of our partner
- Service and delight customers with each and every contact
- Invest and equip the organization with innovative technology solutions
- Measure and manage program performance goals and objectives
Read our Knowledge Fact Sheet
and see how our experience has proven many times over that:
PROCESS + EXECUTION = RESULTS
Visit our case studies
section to learn how we
’ve delivered results for partners in the fields of online retail call centers, catalog order outsourcing, healthcare call centers, and many others.