USA800 Contact Center Outsourcing Company
Unparalleled Motivation To Succeed

PERFORMANCE CULTURE

At USA800, performance means capitalizing on every contact as an opportunity to generate revenue and/or reduce cost.  We constantly challenge and expect our employee-owners to exercise a continuous improvement philosophy within their respective role in the call center.

USA800’s approach and success in delivering results for our partners is twofold:

  • Our employee-ownership culture produces owners who are entrepreneurial, and committed to performance improvement and exceeding partner expectations
  • Our culture instills ownership and accountability in meeting and exceeding partner-defined key performance indicators (KPIs)

 

USA800’s Performance Model is built on several keys for operationalizing and sustaining a premier call center organization:

  • Understanding and aligning with our clients’ business and CRM objectives
  • Communicating KPIs throughout USA800’s organization
  • Consistently and rigorously  executing operational excellence
  • Achieving successful balance between persistence and patience
  • Implementing a continuous improvement management culture and performance cycle
  • Investing in, enabling, and  delivering superior technology
  • Front line execution through our four step process - Expect, Inspect, Analyze, and Coach

Want to learn more about USA800's performance culture?  Read our Performance Fact Sheet.

Performance Culture Call Center
USA800's Kansas City Contact Center

"Outsourcing our inquiries, fulfillment and reservations through USA800 has assured us that our customers are receiving our information in an efficient and timely matter, which has resulted in our staff being able to better focus on the promotion of our destination. The increased distribution, marketing partnerships, and visitor tracking have helped us target and attract more visitors to the Bloomington Minnesota Area."

CEO
Bloomington CVB

OUR CLIENTS

Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients

EMPLOYEE OWNERSHIP

RESOURCES

Visit our resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.


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